At NCYP Garden Store, we believe the journey of your terrarium—from our careful curation to your creative space—should be as seamless and serene as the miniature ecosystems we create. We understand the anticipation of receiving a piece of nature, a wedding centerpiece, or a new creative project. That’s why we’ve designed a transparent and reliable delivery process to ensure your botanical treasures arrive safely and promptly, no matter where your oasis is taking root.

Our Shipping Philosophy: Care, Clarity, & Commitment

Just as we select every piece of Natural Driftwood and hand-blown Glass Cloche with intention, we handle every order with meticulous care. We partner with trusted global carriers renowned for their reliability to ensure your Geometric Terrarium, Wedding Terrarium, or Building Kit is transported with the utmost attention. Our packaging is specially designed to protect delicate glass, brass frames, and preserved plants, ensuring they arrive ready to display, inspire, and grow.

Global Reach, Local Care

We are proud to ship our curated botanical designs and supplies worldwide, bringing a touch of Fresno’s inspired greenery to your doorstep. (Please note: Deliveries to certain remote areas and parts of Asia may be limited or require additional arrangements. We will notify you immediately if this affects your order.)

Your Shipping Options

To suit different needs for speed and budget, we offer two clear shipping methods:

1. Standard Shipping (Recommended)

  • Carrier: DHL or FedEx for fast, tracked service.
  • Cost: A flat fee of $12.95 USD.
  • Delivery Timeline: Your order is processed within 1-2 business days. Once shipped, delivery typically takes 10-15 business days.
  • Ideal For: When you desire a balance of speed and value. Perfect for gift-givers with a date in mind or hobbyists eager to start their next project with our Terrarium Building Supplies or LED Grow Light Sets.

2. Free Shipping

  • Carrier: EMS (Economy Mail Service).
  • Cost: FREE on all orders over $50 USD.
  • Delivery Timeline: Your order is processed within 1-2 business days. Once shipped, delivery typically takes 15-25 business days.
  • Ideal For: The mindful shopper who plans ahead. A wonderful option for stocking up on Preserved Plants, Driftwood, or building your collection of Glass Cloches and Photo Frames without rush.

Order Processing & What to Expect

After you place your order, our team springs into action. Each item—from a delicate Brass and Glass Frame to a complete Terrarium with Light Set—is individually inspected and securely packed. You will receive a confirmation email with your order details and a second notification with tracking information once your package is on its way.

Our Happiness Guarantee: Returns

Your complete satisfaction is the cornerstone of our mission to democratize botanical beauty. If your item arrives not as expected, or if you simply have a change of heart, we offer a straightforward return policy.

Returns are accepted within 15 days of receiving your shipment. Please contact our customer care team at [email protected] to initiate a return. Items must be returned in their original, unused condition with all packaging. (Please note: Custom or personalized items, such as certain Wedding Terrariums, may be final sale.)

Need Assistance?

Our customer care team, based in Fresno, California, is here to help guide you through the delivery process or answer any questions. Reach out to us at [email protected]. We’re as committed to your experience as we are to our designs.

We thank you for trusting NCYP Garden Store with your journey into miniature nature. We are honored to be the source for your creativity, your décor, and your meaningful gifts. Let’s continue to build beautiful, tranquil worlds together.

With green regards,
The Team at NCYP Garden Store