FAQ

We specialize in handcrafted terrariums and botanical design elements. Our collection includes Geometric Terrariums (Open & Close), Wedding Terrariums in various finishes (Black, Gold, Silver, Pink), Glass Cloches, Plant Terrariums, Terrarium Building Kits & Supplies (like Natural Driftwood and Preserved Plants), LED Grow Light Sets, and decorative Photo Frames (Brass, Glass, Wood). Each piece is curated to bring a serene, miniature ecosystem into your home or special event.

NCYP Garden Store embodies a blend of modern elegance and natural tranquility. Our designs feature clean lines (geometric forms), artisanal materials (hand-blown glass, brass, natural wood), and a focus on preserved or low-maintenance botanicals. The overall feel is sophisticated, calming, and inspired—perfect for mindful creators, modern decorators, and those seeking meaningful, nature-centric gifts.

Our community includes home decor enthusiasts seeking unique centerpieces, couples planning weddings looking for elegant botanical decor, hobbyists and DIY builders passionate about creating their own miniature worlds, and thoughtful gift-givers who value beauty, sustainability, and craftsmanship. Whether you’re a seasoned terrarium artist or just beginning to explore miniature nature, we have something for you.

We accept major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.

While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience for future visits. It’s a simple process that helps us serve you better.

Please contact us immediately at [email protected] if you need to change or cancel an order. We process orders quickly (within 1-2 business days), so we can only accommodate requests if we receive them before your order enters the packing stage.

All orders are carefully packed and shipped from our studio in Fresno, California, US. We offer two transparent shipping methods:

1. Standard Shipping (Recommended): A flat fee of $12.95 USD. Shipped via DHL or FedEx with full tracking. Delivery typically takes 10-15 business days after shipment.

2. Free Shipping: Available on all orders over $50 USD. Shipped via EMS (Economy Mail Service). Delivery typically takes 15-25 business days after shipment.

Every order is handled with meticulous care. Processing (inspecting and packing your items) takes 1-2 business days before it is handed to the carrier. You will receive a tracking notification once it’s on its way.

Protection is our priority. Each delicate glass terrarium, brass frame, or preserved plant is individually inspected and packed in specially designed packaging with ample cushioning and support to ensure it arrives at your doorstep ready to display, inspire, and grow.

Your satisfaction is our mission. We offer a straightforward return policy within 15 days of receiving your shipment. To initiate a return, please contact our customer care team at [email protected]. Items must be returned in their original, unused condition with all packaging.

Most items are, but please note that custom or personalized items (such as certain Wedding Terrariums) may be marked as final sale. This will be clearly indicated on the product page at the time of purchase.

We are deeply sorry if this occurs. Please contact us immediately at [email protected] with your order number and photos of the product and packaging. Our Happiness Guarantee means we will work swiftly to resolve the issue, whether through a replacement, refund, or store credit.

Our dedicated team, based in Fresno, California, is here to guide you. For any questions about delivery, products, or your order, please email us at [email protected]. We are as committed to your experience as we are to our designs.

You can find us at:
NCYP Garden Store
2435 Chicago Avenue
Fresno, US 93721
(Please note, this is our operational studio and not a retail storefront open for walk-in visits.)