Privacy Policy

1. Introduction

At NCYP Garden Store (“we,” “us,” or “our”), we believe that trust is the foundation of every relationship. Whether you are selecting a Geometric Terrarium for your living space, a Wedding Terrarium for a special celebration, or supplies for your creative project, we are committed to protecting your personal information with the same meticulous attention we apply to our botanical creations. This Privacy Policy applies to all visitors of our website and customers who make purchases through our store.

2. Information We Collect

To provide you with a seamless and personalized experience, we collect information that you voluntarily provide and data collected automatically through your interactions with our site.

2.1 Information You Provide Directly

• Contact and Account Details: When you create an account, make a purchase, or contact our customer care team, we collect your name, email address, shipping address, billing address, and phone number.
• Payment Information: When you complete a transaction using credit cards (Visa, MasterCard, JCB) or PayPal, our secure payment gateway processes your payment details. We do not store complete credit card numbers on our servers.
• Order Information: Details about the products you purchase, such as Glass Cloches, Terrarium Building Kits, or Preserved Plants, along with order history and preferences.
• Communications: Records of your correspondence with us, including inquiries about products, weddings, or shipping to global destinations.

2.2 Information Collected Automatically

• Device and Usage Information: We collect data about your device, browser type, IP address, and how you navigate our website, such as the pages you view (e.g., Open Geometric Terrariums or Wedding Terrariums categories) and the items you add to your cart.
• Cookies and Tracking Technologies: As detailed in Section 7, we use cookies and similar technologies to enhance your browsing experience and understand how our global community interacts with our site.

3. How We Use Your Information

We use your personal information solely for purposes that align with your relationship with us as a creator, decor enthusiast, or wedding planner:

• To Process and Fulfill Your Orders: To complete transactions, ship your Glass Terrariums or Brass Frames to your doorstep, and provide order confirmations and updates.
• To Provide Customer Support: To respond to your inquiries, whether about a Terrarium with Light Set or assistance with the payment process.
• To Personalize Your Experience: To recommend products that match your interests, such as Natural Driftwood or LED Grow Light Sets, based on your browsing and purchase history.
• To Improve Our Website and Services: To analyze how visitors interact with our site, helping us enhance the design and functionality of our online store.
• To Communicate with You: To send you transactional emails (order confirmations, shipping notifications) and, with your consent, occasional newsletters about new products like Photo Frames or Close Geometric Terrariums.
• To Ensure Security: To protect against fraudulent transactions and maintain the security of our website and business operations.

4. Sharing and Disclosure of Information

We treat your personal information with the same care we apply to packing fragile glass items. We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service Providers: We engage trusted third-party companies to perform essential services on our behalf, such as payment processing (PayPal, credit card gateways), shipping carriers, and website analytics. These providers are contractually obligated to protect your data and use it only for the services we request.
• Legal Compliance: We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of NCYP Garden Store, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, with notice provided to you.

5. Data Storage and Security

Your trust is the cornerstone of our relationship. We implement robust security measures designed to protect your information:

• Secure Storage: We store your personal data on secure servers and use industry-standard encryption for sensitive information.
• Payment Security: All payment transactions are encrypted using SSL technology and processed by PCI-DSS compliant payment gateways.
• International Transfers: As we serve a global community (excluding some Asian and remote regions), your information may be processed and stored in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights and Choices

As a valued member of our creative community, you have certain rights regarding your personal information:

• Access and Correction: You may access, update, or correct your account information by logging into your account on our website.
• Data Portability and Deletion: You may request a copy of your personal data or request its deletion, subject to certain legal exceptions. To do so, please contact us at [email protected].
• Marketing Communications: You may opt-out of receiving promotional emails by following the unsubscribe instructions in any email we send. You will continue to receive transactional emails related to your orders.
• Cookie Preferences: You can manage your cookie preferences as described in Section 7.
• Do Not Track: Our website does not currently respond to “Do Not Track” signals. We instead provide you with the choices described in this policy to manage your privacy.

7. Cookies and Tracking Technologies

Like a delicate ecosystem, our website uses cookies—small data files—to function optimally and provide you with a seamless experience.

• Essential Cookies: Required for the website to function, such as maintaining items in your shopping cart as you browse our Terrariums Building Supply section.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve the design and content of pages featuring our Plant Terrariums or Glass Cloches.
• Functionality Cookies: Remember your preferences, such as currency (USD) or region, to personalize your future visits.
• Advertising Cookies: Used to deliver relevant advertisements about our products on other websites you may visit.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

8. Children’s Privacy

Our website and products, such as Terrarium Building Kits, are designed for adults. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this page occasionally.

10. Contact Us